Privacy Policy

What We Collect

To provide our high-specification cleaning services and ensure the best possible client experience, we may collect the following information:

• Personal Identifiers: Your name and job title.
• Contact Information: Including email address, telephone number, and postal address.
• Demographic Data: Such as postcode, preferences, and interests relevant to our service offerings.
• Service Details: Information pertinent to your specific cleaning requirements, property access, or scheduling.
• Feedback: Other information relevant to customer surveys and/or special offers.

We are a cleaning company operating in Darlington, and the data we collect is solely for the purpose of enhancing our service delivery and client communication.

How We Use Your Information

The information we collect from you allows us to understand your needs and provide you with a superior service tailored to your requirements, including:

• Internal Record Keeping: For administrative efficiency and service history tracking.
• Service Improvement: To continually improve our products and services, ensuring we meet the high standards expected from a top cleaning agency.
• Communication: To respond to your enquiries, provide quotes, schedule appointments, and manage your service requests.
• Promotional Offers: If you have explicitly opted-in, we may periodically send promotional emails about new services, special offers, or other information which we think you may find interesting using the email address you have provided.

Your privacy is paramount, and we only use information for legitimate business purposes directly related to our window cleaning services.

Security

We are profoundly committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. This includes:

• Data Encryption: Implementing secure data handling protocols for all sensitive information.
• Restricted Access: Limiting access to personal data to only those employees who require it to perform their job duties.
• Regular Audits: Conducting periodic reviews of our security practices to ensure ongoing compliance and protection.

The integrity of your data is a top priority for Top Spec Window Cleaning Ltd.

Your Rights Under GDPR

In compliance with the General Data Protection Regulation (GDPR), you have significant rights regarding your personal data:

• Right to Access: You can request copies of your personal data held by us.
• Right to Rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You can request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You can request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You can object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights or have privacy-specific concerns related to our Darlington cleaning privacy practices, please contact us directly:

Email: [email protected]

Phone: +447966283185

We will respond to your request within one month. Your trust is our commitment.